SHIPPING POLICY
Processing Time
Orders are typically processed within 2–5 business days. Please note that processing time may be slightly longer during high-demand periods (e.g., holidays, sales events).
Shipping Methods & Estimated Delivery Time
We offer standard international shipping with tracking. Estimated delivery times:
- Asia-Pacific: 7–14 business days
- USA & Canada: 7–15 business days
- Europe: 7–15 business days
- Middle East & Africa: 10–25 business days
- South America: 10–20 business days
Delivery times are estimates and may vary due to customs clearance, local postal delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and order weight. We may offer free shipping promotions on certain orders—check our homepage for current offers.
Customs & Import Taxes
Please be aware that your order may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the buyer’s responsibility and are not included in the product price or shipping fee.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using this number on our website or the carrier’s site.
Questions?
If you have any questions about your order, please contact us at mademoisellesisi.skincare@gmail.com. We're happy to help!